1. Introduction

At Sharma Travels, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our taxi and travel services.

2. Information We Collect

• Personal Information: Name, phone number, email address, pickup and drop locations, travel dates, and booking details.
• Payment Information: Transaction references provided by payment gateways (we do not store card or UPI details).
• Non-Personal Information: IP address, browser type, device information, and website usage data.

3. How We Use Your Information

• To confirm and manage taxi bookings.
• To communicate regarding trip updates, driver details, and service notifications.
• To process payments and invoices.
• To improve our services, website performance, and customer experience.
• To comply with legal and regulatory requirements.

4. Booking & Cancellation Policy

• Bookings are confirmed only after customer confirmation via call, WhatsApp, or email.
• Cancellations made at least 24 hours before journey time may be eligible for partial or full refund.
• Same-day or last-minute cancellations may attract cancellation charges.
• No-show cases (customer not available at pickup time) are non-refundable.

5. Refund Policy

• Refunds, if applicable, will be processed within 5–7 working days.
• Refund amount depends on cancellation timing and service type.
• Payment gateway charges, if any, are non-refundable.

6. Sharing of Information

Sharma Travels does not sell or rent your personal information. We may share data with:

• Drivers or vehicle partners for trip execution.
• Payment gateways and technology partners.
• Government authorities if required by law.

7. Data Security

We implement reasonable security measures to protect your information. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our website may use cookies to analyze traffic and improve user experience. You can disable cookies through your browser settings.

9. User Responsibilities

• Provide accurate booking and contact information.
• Be available at pickup location on scheduled time.
• Follow local travel rules and regulations.

10. Third-Party Links

Our website may contain links to third-party sites. Sharma Travels is not responsible for their content or privacy practices.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

12. Changes to This Policy

Sharma Travels may update this Privacy Policy from time to time. Changes will be posted on this page.

13. Contact Information

📞 Phone: +91 99177 08200
📧 Email: info@sharmatravels.co.in